Returns & Refunds

We want you to feel confident shopping at DexoMart. Eligible items may be returned within 90 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, an item should generally be unused, in the condition received, and returned with its original packaging, accessories, manuals, and other included components when applicable.

How to Request a Return

Before sending anything back, email [email protected] with your order number, the item you would like to return, and the reason for the return. We will provide the next steps if the return is eligible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible. Include your order number and clear photos when relevant so we can review the issue.

Non-Returnable Items

For health, hygiene, safety, or other product-specific reasons, certain items may not be eligible for return once opened or used. Any product-specific restrictions will apply in addition to this policy.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

Shipping Costs

Original shipping charges and return shipping costs may be non-refundable unless the return is due to an error by DexoMart or the item arrived damaged, defective, or incorrect.

Return Window

Return requests must be made within 90 days of delivery.

Need Help?

Email us at [email protected] with your order number and we’ll assist you.