FAQ

Frequently Asked Questions

How long does DexoMart take to process an order?

Orders are normally processed within 1–2 business days.

How long does delivery take?

After dispatch, estimated delivery is generally 2–4 business days. Carrier delays or other circumstances outside our control may affect delivery times.

Will I receive tracking information?

When tracking is available, it will be provided after your order ships. It may take some time for the carrier to activate tracking updates.

What is your return policy?

Eligible products may be returned within 90 days of delivery, subject to our Returns & Refunds Policy.

What should I do if my item arrives damaged or incorrect?

Email [email protected] with your order number and clear photos when relevant. We will review the issue and help with the next steps.

Can I change or cancel my order?

Contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.

How will my refund be issued?

Approved refunds are sent to the original payment method. Processing time after issuance depends on your bank or payment provider.

How can I contact DexoMart?

Email us at [email protected].